Shipping policy

Shipping + Fulfillment 

Each purchase is made-to-order, with every bundle carefully hand-selected to ensure the highest quality of products. Due to this personalized process, please allow 5–8 business days for order fulfillment, unless otherwise specified at the time of purchase.

Shipping options available at checkout include UPS Ground and UPS Next Day Air (when applicable). Please note that these refer to transit times only and do not account for the processing period.

Please be sure to enter in your correct shipping address and email as to avoid any delays and ensure that you receive updates regarding your shipment. Once UPS has your order, Hair Concierge Co. is not responsible for any lost, stolen, or damaged packages.

We strongly advise that you do not wait until the last minute to place your order- especially if you need a product for a specific day/event. We advise that you plan for unanticipated delays. We will provide a tracking number once the order has shipped. Hair Concierge Co. is not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please remember that holidays and weekends do not count as business days and should be taken into consideration when placing an order.